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Return Policy

 

 

Thank you for choosing Coneja Collection for your shopping needs! We want you to be completely satisfied with your purchase, but if for any reason you are not, we offer a hassle-free return policy.

 

Returns:

 

You may return any unworn, unwashed, or defective merchandise within 30 days of purchase for a full refund or exchange.

All merchandise must be returned in its original condition and with all tags attached.

Shipping fees are non-refundable unless the merchandise is defective or an error was made in the order.

We reserve the right to deny a return if the merchandise does not meet our return policy requirements.

Exchanges:

 

We are happy to exchange any unworn, unwashed, or defective merchandise within 30 days of purchase.

All merchandise must be returned in its original condition and with all tags attached.

If the merchandise is not available for exchange, we will provide a refund.

Shipping fees are non-refundable unless the merchandise is defective or an error was made in the order.

How to Return or Exchange:

 

Email our customer service team at support@conejacollection.com with your order number and reason for return or exchange.

Our customer service team will provide you with a return authorization number and shipping label.

Pack the merchandise securely and include the return authorization number on the package.

Drop off the package at any post office or shipping center.

Please allow 7-10 business days for your return or exchange to be processed. Refunds will be issued to the original form of payment.

 

Thank you for shopping with Coneja Collection! If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team.



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